Work
Design leadership is most powerful when it creates clarity, strengthens partnerships, and delivers outcomes that matter. Here are examples of how we achieved meaningful, measurable impact together.
See the dramatic improvements we achieved together.
Transforming Workflows Through Design Partnership
At agilon health, I led outcome-driven design work that helped operators and care teams complete critical tasks 80% faster. By partnering closely with engineering, operations, subject matter experts, and users, we built scalable workflows that improved accuracy, reduced effort, and more than doubled throughput without expanding operations.
My role:
I guided end-to-end discovery, led the design team through exploration, validation, and execution.
Designing to Solve The Control Paradox
Users historically relied on manual, highly personalized workflows. These methods were inefficient, but they gave people a sense of mastery and control. When we introduced standardized workflows to streamline their experience, users feared losing flexibility, access to important information, and their ability to work “their own way.”
My role:
I helped uncover the tension between efficiency and autonomy through contextual research, observation and key interviews. We redesigned the experience to reflect the user’s sense of their business footprint and providing structure where it added clarity. The result was an experience users trusted.
Unifying a Design Org
In 2019, I helped lead the transformation of a dispersed, embedded design group into a single, cohesive, high-performing organization. We consolidated tools, aligned on shared principles, created consistent rituals, and built a culture where designers supported each other rather than operating as isolated contributors.
My role:
I led the strategy, change management, and implementation for my division. I developed org-wide practices, drove the adoption of shared design principles, supported the resourcing of a design system team, elevated content strategy, and established cross-functional partnerships. The improved cohesion elevated design quality, strengthened brand perception, and positioned design as a strategic partner to the business.
Let Doctors Be Doctors
In 2012, I joined a small cross-functional team partnering with a leading design agency to envision the future of the physician experience. Through foundational research and opportunity mapping, we created a 10-year vision that reshaped how clinicians interact with technology.
For almost a decade at athenahealth, I led research and product design teams that turned that vision into reality—streamlining workflows, reducing cognitive load, and helping clinicians spend more time practicing medicine.
My role:
I drove the research and design strategy, guided solution development, and ensured the experience remained anchored in real-world clinical needs as it evolved over time.
