Objective

Design leader specializing in user-centered product experiences that reduce friction, strengthen trust, and build connection. Over ten years of experience guiding teams in the design and delivery of intuitive solutions that exceed expectations within complex, highly regulated environments. Proven ability to scale cross-functional alignment for identifying the right problems, designing the right solutions, and building them right.

Experience

agilon health

Sr. Director, Head of UX

July 2021 - Present, Boston, MA

  • Built an outcome-driven UX team to design and deliver a practice workflow and performance insights app that reduced costly errors, halved onboarding time, doubled efficiency and increased provider trust and satisfaction.

  • Led experience strategy across 24 EHR integrations, surfacing value-based care insights at the point of care for ~3K providers and 664K patients.

  • Partnered with Product and Engineering leadership to inspect complex workflows to align on opportunities to deprecate fragile legacy systems as the company grew from 7 to 30+ partner groups within 3 years.

Logmein

Director UX, GoToMeeting/Webinar/Training

September 2019 - June 2021, Boston, MA

  • Led a 20+ person product design, content and design system team modernizing remote meeting experiences during COVID resulting in $3.25B in revenue.

  • Built UX infrastructure to align distributed designers with engineering velocity.

athenahealth

Director Product Design, athenaClinicals

July 2018 - July 2019, Watertown, MA

  • Design architect for the award-winning physician experience for leading cloud-based electronic health record.

  • Led design teams and implemented a process for discovery, rapid prototyping, and validation powering data-informed cross functional decision making.

Senior Manager, UX Research & Design

December 2018

  • Lead team of user researchers responsible for user insights during the migration to a streamlined application, improving physician-patient interactions.

Manager, Usability & UX

January 2010

  • Specialized in conducting rapid qualitative user research with physician users to foster innovation across mobile and desktop settings.

New York Times Company

User Experience Analyst

August 2005 - December 2009, Cambridge, MA

  • Led UX research and design initiatives that increased customer loyalty and page views per visit for news websites

Skills

UX Leadership

Interoperability & Data Integrations

Value-Based Care & Pop Health Design

UX Design & Strategy

UX Writing

Design Systems

Design Process

User Research & UX Measurement

Cross-Functional Collaboration

Facilitation

Problem Framing

Synthesis

Lean UX

Concept Design & Validation

Rapid Prototyping

Awards

Best in KLAS, Ambulatory EMR for practices with 11-75 physicians in 2013, 2016, 2018

Invited Speaker: Health Care Symposium on Human Factors & Ergonomics in 2016

Education

Tufts University, Graduate Certificate in HCI

Macalester College, BA, English Literature